FAQ

 

General

  • You will see an "Add to Cart" button at the bottom of the product. Click on it and the product will be added to a "Shopping Cart", where a product has configuration the product plus all options chosen will be added. Check that your quantities are correct and continue with "Proceed to Checkout". Register your details and checkout.
  • Should a product be out of stock the order will be put on back order.
You will see a "Add to Quote" button at the bottom of the product. Click on it and the product will be added to a quotation request, where a product has configuration the product plus all options chosen will be added. Fill in your details and "Submit". We will receive the RFQ details and send you an official quotation within a few hours. 
  • We are not a stock holding company and the stock availability shown on some products are from lists that are imported every morning or when available from suppliers.
  • Stock quantities are thus a reflection of the previous days stock count at close of business.
  • Although we will try our utmost to keep stock availability up to date we cannot be held responsible if a product becomes out of stock with our suppliers where our site still shows availability.
  • Some of the products on the site shows " Check Stock ". button. These products we are not sure of if stock is still available from our suppliers. For these items we will have to contact the suppliers and confirm stock availability.
  • This button will ony show when qty's are "1" or "2" units at suppliers.

Company Information

Server Warehouse is an online site for NETCOMTECH cc specialising in Enterprise Computing Products.

Server Warehouse does not have a physical warehouse where products are distributed from, the name "Server Warehouse"  is derived from a collection of enterprise products you will typically find in a datacenter or server room that is made available online to customers.

Netcomtech Company Reg. No: 2004/087111/23

Registered Date: 27/08/2004 as NETCOMTECH cc

VAT No: 4700215579

 Tax Clearance Certificate

Auditors: JCB INC. (907669A)   Tel: 011 537-1660

Server Warehouse established as an ecommerce site: 2007

Please note:

  • Server Warehouse does not have a Showroom for products to be viewed. 
  • No Shop Front.
  • We do not keep stock on our premises to purchase.
  • All products are ordered from vendors on successful payment.

Technical

  • You are welcome to contact us using the chat function on the bottom right hand side of our site or call us on 012 012 5044. 
  • We have two options for you to purchase, one as a guest or as a registered client. Both need the same information but the guest will not have a profile or history of purchases. A registered client will have a personal profile with a history of purchases and saved addresses.
  • We try and keep stock levels of products up to date provided we get stock feeds from our suppliers. We will backorder a product if it became out of stock at the time of order. We will also communicate an ETA with you.
  • Every product has a section where you can write a review of the specific product and also give it a rating. To prevent spam only registered users can give a review. Reviews will be approved by store admin before it is published.
  • Server Warehouse is an online shop, there is no physical store customers can visit. We try our best to show the product with the best picture we could provide. Many of the products we list have more in depth details available from the manufacturers website. Should you need extra information please contact us.

Payment

  • Server Warehouse offers only one payment option.
  • - EFT - We deal with many businesses from small to listed companies. Most companies need to submit documentation to their accounts department for payment. We plan for this and you will receive a confirmation pdf document attachment with our bank details when order is placed. You then have time to pay via EFT and is not pressured by credit cards or Instant EFT to make payment immediately.
  • Once your funds clear and everything is in order, you will receive an update from Server Warehouse stating that we are "Processing/Picking" your order. Further communication pertaining to your order will also be send to you via email.

Pricing

  • We only display prices in South African Rand (ZAR)
  • All prices displayed on Server Warehouse include South African VAT

Privacy & Security

  • We have implemented the utmost security available to us to keep your details safe and secure. Your privacy is of the utmost importance to us. For more information please visit our Privacy Policy.
  • Your information whether via a quote request or via an order submitted to us will never be sold or shared with any third parties; however we might have to forward certain details through to software licensing companies for registration if your order consists of licensing that requires your details, but permission will be requested from you before submission.

Shipping

  • All our products ship with economy option.
  • Expected delivery are within 1 - 3 days within main centers and 2 - 5 days for outlying areas.
  • Main Centers - 1 to 3 days (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley)
  • Outlying Areas 2-5 days
  • Delivery will be during office hours 8am to 5pm, Monday to Fridays.
  • Server Warehouse commits itself to deliver on time, but on rare occasions "Murphy's law" is in the mix we cannot guarantee that all orders will be delivered within the stipulated time frame.
  • We only deliver within the borders of South Africa. No international shipping or exporting.
  • Each product is calculated on it volumetric weight, so it is length x width x height