FAQ

For our international customers, please note the following important information:

Collection is available exclusively for international orders, as we do not facilitate the export of goods from South Africa ourselves. Unfortunately, we do not hold an export code that is typically required by couriers or export agencies for managing international shipments.

For customers with shipping addresses within South Africa, rest assured that your orders will be dispatched directly to your specified destination within the country.

Upon preparing your order for collection, we will provide you with the specific collection address via email. Please be advised that collections can be made during our business hours only, which are from 13:00 to 16:30, Monday to Thursday, and 12:00 to 15:30 on Fridays, excluding South African public holidays.

We kindly request that orders be collected promptly due to limited storage space. Your cooperation helps us manage our inventory effectively and ensures that we can continue to offer collection services for our international customers.

Each product is calculated on it volumetric weight, so it is length x width x height / 5000

Smaller items will be shipped via PUDO Locker to door service. 

We only deliver within the borders of South Africa. No international shipping or exporting.