FAQ

We do not provide payment terms; your order needs to be paid in full before it can ship or be collected.

We provide a stock update from feeds as received from suppliers; we update every morning during weekdays from 7:30 but we cannot do prepare all feeds from suppliers daily. So, if you unsure about stock availability you see on products, please request a quote and we can provide you with stock availability at that time.

We do not provide repairs for servers, servers we sell have onsite warranties in place with their respective manufacturers or vendors. Usaually the end user will be direct in contact with the manufacturer or vendor to log a call for a warranty claim.

Any other product repairs you can email us @ sale.sw[at]server-warehouse.co.za with the order number you received from Server Warehouse and serial number, and we will provide feedback on the procedure to get it repaired.

We can only provide parts for the latest generation servers list on Server Warehouse, any parts for older servers are available from other sellers like spl.co.za

We sell direct to businesses and individuals, therefore we do not provide dealer / reseller applications.

• We do not operate a walk-in shop.
• Products are not kept on the premises and there is no showroom on the premises.
• Ordering of products are done online.
• Do not arrive at our premises unless an order was placed, paid in full, and we notified you that the order is ready for collection.

Tel No: +27 12 012 5044 -

Please note:  Server Warehouse do not have call center facilities or multiple incoming lines available, so if the telephone line is busy, please proceed by requesting a no obligation quotation on the product you interested in, from there we can communicate and answer questions you might have.

Our quotations will also indicate stock availability of each product on the quotation.

** Please note there is no walk shop. Clients will only gain entry to collect orders placed and paid for once notified. 

You will see a "Add to Quote" button at the bottom of the product. Click on it and the product will be added to a quotation request, where a product has configuration the product plus all options chosen will be added. Fill in your details and "Submit". We will receive the RFQ details and send you an official quotation within a few hours.

Server Warehouse is an online shop, there is no physical store customers can visit. We try our best to show the product with the best picture we could provide. Many of the products we list have more in depth details available from the manufacturers website. Should you need extra information please contact us.

Every product has a section where you can write a review of the specific product and also give it a rating. To prevent spam only registered users can give a review. Reviews will be approved by store admin before it is published.

We try and keep stock levels of products up to date provided we get stock feeds from our suppliers. We will backorder a product if it became out of stock at the time of order. We will also communicate an ETA with you.

We have two options for you to purchase, one as a guest or as a registered client. Both need the same information but the guest will not have a profile or history of purchases. A registered client will have a personal profile with a history of purchases and saved addresses.

You are welcome to contact us at support.sw[at]server-warehouse.co.za (any other emails not pertaining to an order support will be discarded without any notification to you).

Once your funds clear and everything is in order, you will receive an update from Server Warehouse stating that we are "Processing/Picking" your order. Further communication pertaining to your order will also be send to you via email.

For our international customers, please note the following important information:

Collection is available exclusively for international orders, as we do not facilitate the export of goods from South Africa ourselves. Unfortunately, we do not hold an export code that is typically required by couriers or export agencies for managing international shipments.

For customers with shipping addresses within South Africa, rest assured that your orders will be dispatched directly to your specified destination within the country.

Upon preparing your order for collection, we will provide you with the specific collection address via email. Please be advised that collections can be made during our business hours only, which are from 13:00 to 16:30, Monday to Thursday, and 12:00 to 15:30 on Fridays, excluding South African public holidays.

We kindly request that orders be collected promptly due to limited storage space. Your cooperation helps us manage our inventory effectively and ensures that we can continue to offer collection services for our international customers.

Each product is calculated on it volumetric weight, so it is length x width x height / 5000

Smaller items will be shipped via PUDO Locker to door service. 

We only deliver within the borders of South Africa. No international shipping or exporting.

All prices displayed on Server Warehouse include South African VAT.

We only display prices in South African Rand (ZAR).

Your information whether via a quote request or via an order submitted to us will never be sold or shared with any third parties; however we might have to forward certain details through to software licensing companies for registration if your order consists of licensing that requires your details, but permission will be requested from you before submission.

We have implemented the utmost security available to us to keep your details safe and secure. Your privacy is of the utmost importance to us. For more information please visit our Privacy Policy.

At Server Warehouse, we value our international clientele and strive to make your purchasing experience as seamless and transparent as possible. When considering the purchase of electronic goods from us, we kindly ask you to take into account the following crucial points:

Compatibility and Standards

• Electrical Compatibility: Our electronic products are designed to meet South Africa's 230V and 50Hz electrical standards, with Type M plugs. Please ensure these specifications are compatible with your local standards to avoid any inconvenience.

Warranty and Support

• International Warranty Coverage: While we stand behind the quality of our products, international warranty coverage may vary. We encourage you to verify warranty validity in your country prior to purchase.
• Support Accessibility: Server Warehouse is committed to providing exceptional after-sales support, although direct support availability might be limited in certain international locations.

Customs, Collection, and Importation

• Collection Policy: Please note, international clients are required to arrange for the collection of purchased goods from our premises as we currently do not offer direct shipping services across borders due to the absence of an export code.
• Customs and Taxes: Be prepared for potential customs duties and taxes upon importing our products into your country. These additional costs are typically the responsibility of the buyer.
• Regulatory Adherence: Confirm that the products comply with your local safety, health, and environmental regulations to ensure smooth customs clearance.

Shipping Considerations

• Packaging for Safe Transport: Although direct shipping is not provided, Server Warehouse ensures products are packaged adequately for safe collection and subsequent transportation by your chosen courier service.

Payment and Currency Exchange

• Secure Payment Options: We accept a variety of payment methods, each offering security and convenience for our international transactions. Please be aware of any currency conversion fees or fluctuations that may affect your final cost.

Returns and Refunds

• Clear Return Policies: Understanding our return policy is crucial, especially since international clients are responsible for return shipping costs under our collection-only arrangement.

Seller and Product Integrity

• Reputation: Server Warehouse prides itself on transparency and customer satisfaction. We encourage prospective buyers to review testimonials and feedback from our global customer base.
• Quality Assurance: Every product undergoes rigorous quality checks to ensure it meets our high standards and your expectations.