When purchasing from us it is assumed that an individual is knowledgable in the product or products they purchase and has done the neccessary research and study for compatibility, size, performance and compliance for the environment it will be used in. Handling fees of up 15% will be charged for returns because it is unwanted goods or not suitable.
Returns
Unwanted goods which are still sealed - Pre-authorisation required.
If you have purchased a product, taken delivery and not opened the product you can return it to us for a full refund subject to suppliers’ discretion. The product must be returned within 7 days of purchase.
If you return a product after 7 days of purchase, you may be liable to pay a handling charge. We are unable to credit products which are returned after 14 days of purchase.
All products must be in new condition, I.E., unopened and in original packaging, along with all accessories if applicable (manuals, discs, cables etc.).
The product must also be packaged properly to ensure there is no damage to the original packaging during transit. Any discrepancies could result in a handling fee or forfeiture of a refund.
Product must be delivered back to us at your own cost.
An assessment by our supplier will be done before any credit or refund can be passed. Once the credit is passed, we will refund the amount due (excluding any handling fees and other costs deemed fit by our suppliers) into your bank account by EFT (Internet Transfer).
Unwanted goods which have been opened
We will not credit any unwanted product which has been opened.
Unwanted goods that is not compatible
We will not credit any goods that are incompatible with your existing equipment or an order that is made up from incompatible products to configure a solution.
Incorrect or Damaged Products
You are required to inspect the goods upon delivery and report any discrepancies or damages to the delivery service immediately. Do not sign the proof of delivery (waybill/delivery note/invoice) if you are not entirely satisfied, also stipulate on the “proof of delivery” the problem you have encountered with the order.
Should you fail to inspect the products upon delivery or should a 3rd party in your organisation/home receive the product, and you find out later, contact us immediately to remedy the situation. You have 24 hours to log a query and we will at our discretion rectify the issue. Any claims after 24 hours will be rejected.
Products delivered incorrectly by Server Warehouse (Pty) Ltd will be replaced or refunded within 7 days of purchase.
It is of utmost importance that you check your goods when taking delivery as we will not be held liable for any discrepancy or damages whatsoever after you or a 3rd party have signed the proof of delivery. Our rule is very strict regarding incorrect goods due to the extremely high incidence of fraud & attempted fraud we have experienced.
You will not be eligible for a replacement or refund should you remove the product from its original packaging. You may remove it from the box used for shipping purposes (usually a brown box without any brand names printed on it).
Server Warehouse (Pty) Ltd will be fully liable for all shipping and handling charges if incorrect or damaged products have been delivered by us.
Exchanges
We only replace or exchange items if they are defective or DOD (Dead on Arrival) with the same items that was originally ordered. Prior written authorisation will be provided by Server Warehouse (Pty) Ltd before an exchange will be processed.
Sale Items
Sale items cannot be refunded.
Cancellations
Out of stock products
Should a product that you’ve ordered be out of stock, we will notify you within 24 hours during business hours.
In the event of a temporary out-of-stock situation, you are entitled to either cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date.
In the event of a permanent out-of-stock situation, you shall be entitled to a full refund, or you may choose an alternative product.
I’ve waited too long and want to cancel.
If you have ordered a product and have not yet received delivery after the estimated arrival, you are entitled to either cancel the order and be fully refunded; or to maintain the sale subject to a later delivery date. (We will communicate any delays that is out of our control)
Refunds
Bank confirmation letter needed in the individuals name or if order was done by company in the company’s name.
We will pay the amount into your bank account in the case of individuals and directly to the company bank account for companies.
Our suppliers will first inspect all returns before passing a credit or refunding any amount to you excluding any shipping charges.
Refunds will be paid within 7 business days and we will subtract any bank charges if you have paid by cash deposit or card.
Should you not require a refund, you may choose an alternative product or a credit balance for future purchases.
Goods not eligible for return, cancellations, or refunds:
Special order products
Products we indicated as not returnable or not cancellable
Any product which has been opened
Software & Software Licenses
Upgraded server and storage equipment.
Extended Warranties
Assembly and Installation Services
Products assembled by yourself or 3rd parties.
Shipping Services rendered.
Products used for training, experiments or demostrations.
Backorders
A backorder is an order for goods that cannot be fulfilled at the current time due to a lack of available supply. The goods can be ordered, but with a delay in delivery. Due to fluctuating exchange rates and timing, the advertised price of an ‘out of stock’ item may not be the final price payable. A new price will be available once the ordered goods are available. Server Warehouse will communicate this to you should there be a great price difference.
