1. Introduction
Server Warehouse (Pty) Ltd ("the Company", "we", "our" or "us") is committed to protecting the privacy of all individuals in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").
This policy outlines how we collect, use, store, share, and protect your personal information and your rights in respect thereof. Our PAIA Manual is available on our Compliance and Regulations page.
2. Purpose
This policy ensures that personal information is processed lawfully, fairly, and transparently by Server Warehouse (Pty) Ltd, in accordance with POPIA.
3. Scope
This policy applies to:
- ›All employees and contractors of Server Warehouse (Pty) Ltd.
- ›All clients, prospective clients, service providers, suppliers, and third parties whose personal information we process.
4. Definitions
| Data Subject | The individual or legal entity whose personal information is collected. |
| Personal Information | Any information that can identify a natural or juristic person. |
| Processing | Any operation on personal information including collection, storage, use, or destruction. |
| Responsible Party | Server Warehouse (Pty) Ltd. |
| Operator | Any person or entity that processes personal information on behalf of the Responsible Party. All operators are required to enter into a written data processing agreement with Server Warehouse (Pty) Ltd before processing any personal information on our behalf. |
5. Information We Collect
We may collect and process:
6. How We Use Personal Information
- ›Fulfilling orders and delivering products and services
- ›Processing payments and invoicing
- ›Managing customer accounts and support
- ›Improving website and user experience
- ›Meeting legal and tax obligations
- ›Communicating order updates and policy notices
- ›Direct marketing communications — where you have provided consent or where permitted under POPIA section 69. You may opt out of direct marketing at any time by contacting us or using the unsubscribe link in any marketing email.
7. Legal Basis for Processing
We process personal information when:
- ›Consent has been provided by the data subject
- ›It is necessary to perform a contract to which you are party
- ›It is required by law
- ›It serves our or your legitimate interests, where those interests are not overridden by your right to privacy
8. Information Sharing
We do not sell or rent personal data. We may share information only when necessary with:
- ›Payment processors (e.g. Peach Payments)
- ›Courier and logistics companies (e.g. BobGo)
- ›IT and hosting service providers
- ›Legal and regulatory authorities where required by law
9. Data Security
We apply reasonable technical and organisational safeguards including:
10. Data Retention
We retain personal data only as long as necessary to:
- ›Provide our services
- ›Comply with legal obligations
- ›Support tax and financial recordkeeping
When personal data is no longer required, it is deleted or anonymised securely.
11. Data Subject Rights
You have the right to:
- ›Access your personal data held by us
- ›Request correction or deletion of inaccurate or unlawfully processed data
- ›Object to the processing of your personal information
- ›Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal
- ›Opt out of direct marketing at any time (POPIA s69)
- ›Lodge a complaint with the Information Regulator of South Africa
12. Cookies and Website Tracking
Our website uses cookies for:
- ›Navigation and session management
- ›Analytics and performance tracking
- ›Cart and login functionality
You may manage cookies via your browser settings. See our Cookie Policy for full details.
13. Cross-Border Data Transfers
We ensure any transfers of personal information outside South Africa meet the requirements of POPIA section 72, including:
- ›Transfers only to countries or recipients that provide an adequate level of protection
- ›Binding contractual agreements with any processors or recipients abroad
14. Information Regulator
If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator of South Africa:
15. Updates to This Policy
We may update this policy periodically. The latest version will always be posted on our website with a revised effective date.
16. Contact Us
To exercise your rights, make a privacy enquiry, or raise a concern: