What type of customers does Server Warehouse serve?
Server Warehouse operates as a structured B2B supplier of enterprise IT infrastructure. We primarily serve corporate organisations, system integrators, IT procurement teams, and commercial clients.
We do not operate as a retail showroom and we do not accommodate casual price comparisons or consumer walk-ins.
Can I visit your premises?
No Public Access – Collection by Authorisation Only.
Our premises are a logistics and administration facility. Entry is granted strictly to clients who:
Have a confirmed and fully paid order
Have received official collection instructions via email
Have a scheduled collection reference
Security will deny access to visitors without prior authorisation.
How do I request a quotation?
Structured quotations are provided strictly for enterprise projects and bulk commercial orders valued at R50,000 and above.
All enquiries must be submitted through the Enterprise Project & Bulk Order Enquiry form and include full company details, project scope, estimated value, and purchase stage.
We do not provide quotations for comparison pricing, small retail purchases, or informal stock checks.
How accurate is stock availability on the website?
Stock availability is displayed on each product page and updated through supplier integrations.
Final availability is confirmed once an order is placed or a structured enterprise enquiry is submitted. Manual stock checks outside formal commercial processes are not provided.
Buying & Payments
How do I place an order?
Add products to your cart and complete checkout online. All orders must be paid in full before dispatch or collection is authorised.
Do you offer payment terms?
No. All orders require full upfront payment. We do not provide credit facilities or payment terms.
Will I receive a VAT invoice?
Yes. A full tax invoice is issued once payment has cleared. Our VAT number and company registration details appear on all official documentation.
Do you provide pricing for small orders?
Pricing for standard products is displayed online where available.
Structured quotations are reserved for enterprise projects valued at R50,000 and above.
Shipping, Delivery & Collection
Can I collect an order?
Yes, once full payment has cleared and official collection instructions have been issued via email.
Where do you deliver?
We deliver nationwide within South Africa. International customers must arrange their own collection and export logistics.
How do I track my delivery?
You will receive a tracking number via email once your order has been dispatched.
After-Sales & Support
How do I get support for an existing order?
All order-related queries must be submitted through the Client Support Form. Valid reference numbers are required.
