Help Center - FAQ

Server Warehouse operates as a structured B2B supplier of enterprise IT infrastructure. We primarily serve corporate organisations, system integrators, IT procurement teams, and commercial clients.

We do not operate as a retail showroom and we do not accommodate casual price comparisons or consumer walk-ins.

No public access — collection by authorisation only.

Our premises are a logistics and administration facility in Midstream Ridge, Gauteng. Entry is granted strictly to clients who have a confirmed and fully paid order, have received official collection instructions via email, and have a scheduled collection reference. Security will deny access to visitors without prior authorisation.

We are not open to the public. Product viewings, unscheduled visits, and gate enquiries are not accommodated.

Server Warehouse does not provide quotations. All products are sold at fixed prices displayed on the website — simply add to cart and checkout.

If a product is out of stock it will not show an Add to Cart button. Out-of-stock items are not quoted on.

Established account holders with a significant purchase history may request a quotation on non-stocked items by contacting us directly through the Enterprise Enquiry Form.

Stock availability is displayed on each product page and updated through supplier integrations. Final availability is confirmed once an order is placed.

Placing an order or quote request does not guarantee stock until confirmed by our procurement team. If stock becomes unavailable after your order is placed, we will notify you immediately and offer an alternative product, back-order option, or full refund.

No. All prices are fixed and displayed on the website. We do not negotiate prices, match competitor quotes, or honour screenshots or cached pricing from third-party listing sites. Displayed prices are subject to change and constitute an invitation to do business, not a binding offer, until confirmed by an official invoice.

Browse our website, add products to your cart, log in or create a free account, and proceed to checkout. Select your delivery method, enter your billing details, and choose your payment method. All orders must be paid in full before dispatch or collection is authorised.

See our How to Buy page for a full step-by-step guide.

Your order is an offer to buy. We confirm acceptance by email once we begin processing. This is when the contract is formed. Products are not reserved until payment has cleared in our bank account.

Yes. When placing an order on behalf of a company you warrant that you have authority to do so. If your company submitted a Purchase Order, products will be reserved for 3 business days pending payment. Please share your Proof of Payment promptly to avoid cancellation.

We will notify you within 24 hours during business hours. You may accept an alternative product, agree to a back-order with a revised delivery date, or cancel for a full refund. If the situation is a permanent out-of-stock, you are entitled to a full refund or an alternative product.

A backorder is an order for goods that cannot be fulfilled immediately due to lack of available supply. The item can be ordered with a delayed delivery date. Due to exchange rate fluctuations, the advertised price of an out-of-stock item may not be the final price payable — we will communicate any significant price changes before proceeding.

We accept EFT (Electronic Fund Transfer), Credit Card (Visa and Mastercard), and Instant EFT — all processed securely through Peach Payments.

We do not accept Cash on Delivery and we do not have a card machine on premises.

Use only your order number as the payment reference (e.g. PF123456789). Ensure the payment amount exactly matches your order total including VAT and shipping. Our bank details are provided in your order confirmation email.

You have 24 hours from placing your order to make payment. Orders where payment has not reflected within 3 days will be cancelled. Products are not reserved until payment has cleared.

No. All orders require full upfront payment. We do not offer credit facilities, payment terms, or instalment arrangements.

Yes. A full tax invoice is issued upon collection or delivery. Our VAT number (4900308679) and company registration details appear on all official documentation. If you are a VAT-registered business and did not provide your VAT number at checkout, please send it to [email protected] before your invoice is issued.

Yes. Card payments are processed through Peach Payments using SSL encryption. We do not store or have access to your card details. Our site uses HTTPS throughout and is hosted at a professional South African data centre.

We deliver nationwide within South Africa via BobGo courier partners. We do not export goods. International customers must arrange their own collection and export logistics from our premises.

Delivery times from date of dispatch:

• Gauteng: 1–3 working days
• Western Cape, KwaZulu-Natal, Eastern Cape: 2–4 working days
• Other provinces: 2–5 working days
• Regional areas: 3–6 working days
• Remote / outlying areas: 4–7 working days

Orders are dispatched on the next business day after payment reflects in our account and stock is confirmed available. You will receive a dispatch notification with a tracking number via email.

You will receive a tracking number via email once your order has been dispatched. Track your delivery at track.bobgo.co.za. You can also view order status in your account under My Orders.

Our courier uses a One-Time PIN (OTP) system. Only the person with the OTP can receive the parcel. You will receive a notification when your parcel is out for delivery. You may share the OTP with a trusted person to accept delivery on your behalf.

Yes. Self-collection is available by appointment from our Midstream Ridge premises. You will receive a "Ready for Collection" email with instructions once your order is processed and paid. Processing time is 1–2 working days.

Do not arrive without receiving the official collection email and a confirmed date and time. As we do not store all products on-site, arriving without prior authorisation may result in your order not being available.

Inspect the goods immediately upon delivery. If there is any visible damage or discrepancy, do not sign the proof of delivery — note the problem on the delivery document and refuse the delivery. Contact us immediately.

Signing "Unchecked" or "Not Checked" is not acceptable. Once you or a third party sign for the delivery, we cannot be held liable for damage or discrepancies.

Sealed, unopened products may be returned within 7 days of purchase subject to pre-authorisation and supplier discretion. Products returned after 7 days but within 14 days may incur a handling fee of up to 15%. We cannot accept returns after 14 days.

We do not accept returns of opened products, incompatible products, software, licences, special order items, or products that have been assembled or modified.

Contact us immediately. You have 24 hours to log a query for damage or discrepancy noted after delivery. Defects must be reported within 48 hours of becoming apparent.

Email [email protected] with your order number, full details of the defect, and your serial number and manufacturer. We will issue a returns note (RMA). Do not return goods without an RMA number — they may not be attended to.

All products carry a statutory 6-month warranty under the CPA. Most products also carry the manufacturer's warranty (varies by brand and product — typically 1–3 years for servers).

Warranty is void if the product shows evidence of physical damage, liquid damage, tampering, incorrect configuration, unauthorised repair, or use contrary to the instruction manual.

EFT refunds are processed within 2 business days once a credit has been approved. All refunds require a bank confirmation letter in your name (or company name for business accounts).

Our suppliers inspect all returns before passing a credit. Refunds exclude shipping charges and any applicable handling fees.

The following cannot be returned, cancelled, or refunded:

• Special order products
• Software and software licences
• Upgraded server and storage equipment
• Extended warranties
• Assembly and installation services
• Products assembled by yourself or third parties
• Shipping services rendered
• Products used for training, experiments, or demonstrations
• Sale items

Brand-new only. We do not sell refurbished, used, or end-of-life equipment. All servers, networking gear, UPS units, and accessories are supplied new with full manufacturer warranty.

Our key brands include HPE, Dell, Lenovo, Ubiquiti/UniFi, MikroTik, APC, Synology, TP-Link, Linkbasic, Cattex, and many more.

See our full Brands page for the complete list.

Product images are supplied by manufacturers and are for illustration purposes only. Actual products may vary in appearance due to manufacturer updates or regional variations. The manufacturer's part number (SKU) and written specification take precedence over any image in all cases.

Server and networking hardware prices are tied to the Rand/Dollar exchange rate and supplier cost changes. Prices may change without notice. The price applicable to your order is the one confirmed on your invoice. Screenshots, cached pages, and third-party listing prices are not accepted as proof of price.

We provide general product information as listed on our website. Customers are responsible for ensuring that products selected meet their intended use, are compatible with their existing environment, and comply with any relevant standards. We recommend consulting our buying guides and manufacturer documentation before purchasing. See our Server Buying Guide, Rack Buying Guide, and UPS Buying Guide.

You can browse and order with a guest checkout. Creating an account gives you access to order history, tracking, and faster repeat checkout. We recommend creating an account for business customers.

All order-related queries must be submitted through the Client Support Form. You will need your order number or approved quotation reference. We do not respond to generic support emails without a valid reference.

Use the Enterprise Enquiry Form. Enquiries must include full commercial and product details. We do not respond to generic price checks, stock checks, or comparison requests.

Yes. All prices displayed on our website include VAT at the current South African rate.

No. Server Warehouse does not hold an export code and does not export products. VAT is charged on all orders regardless of buyer location.

International customers may arrange their own collection from our Midstream Ridge premises. VAT paid can be claimed back at a VAT Refund Agency office at a South African port of entry. Collection details are provided after full payment clears.

Yes. Server Warehouse (Pty) Ltd is registered in South Africa (Reg. 2019/184323/07), VAT registered (VAT No. 4900308679), and has been trading since 2007. Our Information Officer is registered with the Information Regulator of South Africa (Reg. 2025-034484).

Full registration details are available on our Business Details page.

We process personal information in accordance with the Protection of Personal Information Act (POPIA). We do not sell or rent your data. Full details are in our Privacy Policy and POPIA Compliance Policy.