Privacy Policy

Effective Date: 25 July 2025

Website: www.server-warehouse.co.za

Company: Server Warehouse (Pty) Ltd
Reg. No: 2019/184323/07
VAT No: 4900308679

1. Introduction

This Privacy Policy explains how Server Warehouse (Pty) Ltd collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws of South Africa.

2. Information We Collect

• Full name and contact details (email address, phone number, delivery address)
• Company information (if applicable)
• Order and payment history
• Device and browser information (via cookies)
• IP address and session information

3. How We Use Your Information

• Process orders and payments
• Deliver products and communicate order updates
• Send invoices and tax documentation
• Provide customer support
• Comply with legal obligations
• Improve our website performance and marketing efforts (with consent)

4. Sharing of Personal Information

We do not sell or rent your personal data. We only share information when necessary with:

• Payment providers (e.g. Peach Payments)
• Couriers and logistics partners
• Trusted IT and analytics providers (e.g. Google Analytics)
• Our legal, accounting, or auditing service providers

5. Data Storage and Security

We take reasonable steps to protect your data against loss, misuse, or unauthorised access using:

• SSL encryption and secure hosting
• Access control and password policies
• Data minimisation principles
• Routine data backups

6. Cookies and Tracking

We use cookies to enhance site functionality, analyze traffic, and provide personalised content. For more, see our Cookie Policy.

7. Your Rights Under POPIA

• Request access to your personal information
• Request correction or deletion of your data
• Withdraw consent for non-essential processing (e.g. marketing)
• Object to processing under certain circumstances
• Lodge a complaint with the Information Regulator of South Africa

8. Retention of Data

We retain your data only as long as necessary for the purpose it was collected or as required by law (e.g. tax retention for invoices).

9. Minors

Our services are intended for users 18 years and older. We do not knowingly collect data from minors without parental consent.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this policy or wish to exercise your rights under POPIA, please contact:

• Information Officer: Hennie van Rooyen
• Email: privacy-enquiry@server-warehouse.co.za
• Company: Server Warehouse (Pty) Ltd
• Address: 6 Aludra Street, Midstream Ridge Estate, Midstream, Olifantsfontein, 1692, South Africa