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Server Warehouse conducts its business in accordance with South African legislation, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA). These laws are designed to protect customers who purchase goods online, while also ensuring fair and transparent business practices.
An individual purchasing goods from Server Warehouse for personal or household use is regarded as a consumer under the CPA. The following protections apply:
Businesses or organisations purchasing goods for commercial purposes are considered juristic persons. Different rules apply:
Customers, whether individuals or businesses, are responsible for ensuring that the products selected meet their intended use. Accurate information, such as delivery details and billing information, must be provided during checkout to avoid delays or errors.
Server Warehouse (Pty) Ltd is committed to fair and transparent business practices. We respect the rights of individual consumers under South African law while also ensuring that our business customers receive reliable service and clear contractual terms. Whether you are an individual or a company, our goal is to deliver products and services you can trust.
The table below summarises the relevant sections of South African law and explains how Server Warehouse (Pty) Ltd applies these rights in practice.
Law / Section | Right | Application at Server Warehouse |
---|---|---|
CPA Section 55 | Right to safe, good-quality goods | We only supply genuine, authorised products that are safe and meet manufacturer quality standards. |
CPA Section 56 | 6-month warranty of quality (repair, replace, refund) | All goods carry a statutory 6-month warranty. Defective items may be repaired, replaced, or refunded. |
CPA Section 20 | Right to return defective, unsafe, or wrongly described goods | Customers may return goods if they are defective, unsafe, or not as described, subject to CPA conditions. |
CPA Sections 23–25 | Right to accurate information and disclosure | We clearly display prices inclusive of VAT, provide detailed specifications, and ensure transparent product listings. |
CPA Section 29 | Fair marketing and honest representations | All advertising and promotions are accurate and not misleading. We only use approved manufacturer information. |
ECTA Section 44 | 7-day cooling-off period for online purchases | Individual consumers may cancel within 7 days of delivery, provided goods are unused and in original packaging. Delivery costs may apply. |
CPA Regulation 2 | Application to juristic persons | The CPA protections apply only to businesses with turnover or asset value under R2 million. Larger businesses are covered by contract terms. |