Shipping and Collection
Delivery timelines depend on what you purchase, your delivery location, and when your payment reflects. For the most accurate estimate, always check the Estimated Delivery Date shown during checkout.
Delivery Timeframes — Road Freight Nationwide
| Delivery Destination | Estimated Delivery Time |
|---|---|
| Gauteng (All Areas) | 1–3 working days |
| Western Cape | 2–4 working days |
| KwaZulu-Natal | 2–4 working days |
| Eastern Cape | 2–4 working days |
| Other Provinces | 2–5 working days |
| Regional Areas | 3–6 working days |
| Remote / Outlying Areas | 4–7 working days |
Regional Areas: Locations not serviced by daily courier routes or outside major hubs.
Remote Areas: Rural towns, farms, small settlements, mines, and low-frequency delivery zones.
How We Deliver
Courier Delivery
Door-to-door delivery anywhere in South Africa using our BobGo courier partners.
Volumetric Shipping
Shipping fees are calculated based on volumetric weight and courier tariff zones.
Payment Clearance
Orders are dispatched once payment reflects in our account.
Stock Availability
If an item requires additional lead time, we will notify you.
Secure Delivery — OTP System
| Feature | Details |
|---|---|
| One-Time PIN (OTP) | Only the person with the OTP can receive the parcel. |
| Delivery Notifications | Notifications are sent when the parcel is out for delivery. |
| Authorised Receiver | You may share the OTP with someone you trust to accept the delivery on your behalf. |
Collection Options
Standard Collection
You will receive a Ready for Collection email. Processing time: 1–2 working days.
International Collections
Available for pre-arranged international orders. Collection details are provided after payment clears.
International Orders & VAT
| Information | Details |
|---|---|
| Export Status | Server Warehouse does not hold an export code; VAT is charged on all orders. |
| VAT Refund | International customers may apply for VAT refunds via the official VAT Refund Agency after export. |