Warranty Policy – Server Warehouse (Pty) Ltd

1. Overview

All products sold by Server Warehouse (Pty) Ltd are covered by the official manufacturer’s warranty unless explicitly stated otherwise. We are a reseller of enterprise-grade IT hardware, and as such, warranty support is provided directly by the brand or vendor (e.g. HPE, Dell, Lenovo, Synology, QNAP, TP-Link, Aruba, etc.) in accordance with their respective warranty terms and conditions.

2. Manufacturer Warranty Responsibility

Each product is subject to the warranty terms and service levels offered by the original manufacturer. These may include:

• Return-to-base (RTB) warranties
• On-site support
• NBD (Next Business Day) response
• Extended service plans
• International or regional coverage

Where applicable, clients may log warranty calls or support tickets directly with the manufacturer using the serial number of the product.

3. Server Products – Direct Vendor Support

For servers and enterprise hardware, manufacturers such as HPE, Dell, and Lenovo provide direct technical assistance and warranty services to end-users. You do not need to go through Server Warehouse for warranty claims — instead:

• Visit the manufacturer’s warranty support portal
• Log the request using your serial number and product details
• A vendor-certified technician will assist you directly

If needed, Server Warehouse can assist in guiding you on how to start this process.

4. Warranty Claims Process (Where Applicable)

For products that do not support direct vendor engagement (typically accessories, components, or networking gear), the following applies:

• The item must still be within the manufacturer’s warranty period
• The fault must not be due to misuse, incorrect installation, lightning, power surges, or physical damage
• The original packaging and proof of purchase must be retained

Should a warranty claim need to go through us, we will assist with:

• Verifying warranty coverage
• Liaising with the local distributor or vendor on your behalf
• Managing collection and return where applicable

5. Exclusions

The following are not covered under any warranty:

• Accidental or physical damage
• Lightning or surge damage
• Improper installation or configuration
• Products used outside of their intended environment (e.g., commercial equipment used domestically)
• Software, operating systems, and licenses

6. Extended Warranties & Upliftments

Many manufacturers offer extended warranty and upliftment options, such as:

• 3YR / 5YR NBD on-site support
• 24x7 mission-critical service plans
• Warranty uplift for client-supplied servers

You may purchase these from Server Warehouse separately, even if the hardware was originally bought elsewhere (subject to eligibility).

7. Proof of Purchase

To claim any warranty (directly or via Server Warehouse), the client must present:

• The original invoice or order number from Server Warehouse
• The product serial number

We advise all clients to keep a record of these details in a secure location.

8. Contact & Support

For any questions or guidance on starting a warranty claim, contact us at:

Server Warehouse (Pty) Ltd
Email: Support